Frequently Asked Questions

Information updated July 13, 2026

How can we help?

Find practical answers about shopping with NeoPet below. Include the order number when contacting us about a specific case.

Questions and answers

Shipping and orders

We deliver to valid addresses in the Republic of Moldova. Select the locality at checkout and provide a complete address and reachable phone number.

The cost updates from the selected locality and appears before ordering. Timing depends on stock, locality, non-working days and the courier and is communicated on confirmation.

Contact us promptly with the order number. Changes are possible only before processing or dispatch makes them impossible. Statutory withdrawal rights remain available.

Use the Track order page with the requested details. If no update appears, contact NeoPet with the order number and recipient phone.

Returns and payments

For a distance purchase, notify withdrawal within 14 calendar days after receipt and send the return within 14 days after notice. Statutory exceptions and the Returns Policy apply.

Photograph the item, packaging and shipping label and contact us promptly. Keep the packaging until review. We will verify and apply the appropriate legal remedy.

Active methods appear at checkout and may include cash on delivery and bank transfer. Follow only order or invoice instructions and never disclose passwords or PINs.

Products and care

Check dimensions, recommended weight, material and compatibility. Measure without tightening the tape. Send us the measurements and pet type if unsure.

No. Descriptions are commercial and informational. Consult a veterinarian before use for special diets, allergies, treatment, wounds or behavioural changes.

Enter your email and optional pet preference in the subscription form. Unsubscribe through any newsletter link or by contacting NeoPet. Order service messages are unaffected.

Need more help?

For questions, email info@neopet.md, call 069800811, or visit Bulevardul Grigore Vieru 5, Chișinău.

Frequently Asked Questions

How can we help?